Refund Policy

This Refund Policy explains how refunds and cancellations work for SplaySplice subscriptions, operated by ADAA AZAN Holdings LLC ("we," "us," or "our"). It supplements Section 4 of our Terms of Service — where the two differ on a refund-specific question, this page controls.

New accounts get a 7-day free trial with no credit card required, with full access to evaluate the Service — including running real scans, campaigns, and reports — before you pay anything. Each account is eligible for one free trial.

Because a full trial period is available up front, we generally don't offer refunds once a paid subscription has started — see the next section for how that works and the limited exceptions.

Once your trial ends and a paid subscription begins, fees already charged are non-refundable, except where required by applicable law or as described in Section 4 below. This applies to monthly and annual billing alike, and regardless of how much you used the Service during the billing period you were charged for.

We'll review a refund request case-by-case in situations like:

• Duplicate charge — you were billed twice for the same billing period.
• Unauthorized charge — a charge on your account you can show you didn't authorize.
• Service-side outage — a documented failure on our end (not a third-party AI provider's downtime, your browser, or your own connectivity) that prevented you from using the Service for a material part of the billing period, reported to us within 14 days of the charge.

Requests outside these categories — including simply changing your mind, forgetting to cancel, or being unhappy with an AI-generated output as described in Terms Section 8 — are handled at our discretion.

You can cancel anytime from Settings → Billing (or your billing portal). Cancellation stops future renewals but takes effect at the end of your current billing period — you keep access until then, and we don't prorate or refund the remaining days. There's no cancellation fee.

Subscriptions renew automatically until cancelled, and we don't send a separate renewal reminder — if you don't plan to continue, cancel before your next billing date.

Email ceo.athar.luxe@gmail.com with the email address on your account, the approximate date of the charge, and the reason for your request. We'll confirm receipt and let you know the outcome, typically within 5 business days. Approved refunds are returned to your original payment method through our payment processor and can take a few additional business days to appear, depending on your bank.

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date above, and where required, we will provide additional notice.

Questions about refunds or billing can be sent to ceo.athar.luxe@gmail.com.